FAQs
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How to set up your camera?
If you want to set up your camera, please follow the steps as below. Please note: ensure the distance between the camera, mobile phone, and router is within 30cm during the configuration procedure. 1. Tap "+" to scan the QR code of the label and tap "Next". 2. Connect the phone to the camera's hotspot signal named that begins with "DAP". 3. Tap the WiFi that you want to connect to. 4. Enter the WiFi password and tap Next. 5. Wait for the connection. 6. Added successfully.
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How to select memory card capacity?
For FHD/1080p/2MP resolution cameras: A 32GB memory card can be used for 3 days. A 64GB memory card can be used for 6 days. A 128GB memory card can be used for 12 days. A 256GB memory card can be used for 24 days. (2). For QHD/2.5K/4MP resolution cameras: A 32GB memory card can be used for 1.5 days. A 64GB memory card can be used for 3 days. A 128GB memory card can be used for 6 days. A 256GB memory card can be used for 12 days. When the storage is full, historical video records will be replaced by new videos in chronological order automatically.
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How to share your cameras with others？
1. Reach to Share Device on the home page. 2. Tap ‘+’ and input the email address you want to share the device with. Or you can share by QR code. 3. Special permissions for the shared user.
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How to view history record?
If you want to view history records from IMOU APP, please follow the steps below: In the preview interface. 1. Play the live video and tap the “Event History Timeline”. 2. Select cloud storage or SD card storage to view the recording 3. Tap to view all recordings. In the home interface. 1. Tap “··” on the device menu. 2. Tap “All videos” to view all recordings.
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IMOU Warranty Claim Centers
📢 IMOU ANNOUNCEMENT – RMA WARRANTY CENTRES NOW OPEN! We’re excited to announce the opening of IMOU Official RMA Warranty Centers in: 📍 Karachi 📍 Lahore 📍 Islamabad 🔧 Visit your nearest center for: • Product Inspection • Warranty Claims & Replacement • Technical Support 🕒 Timings: Karachi & Lahore: 11:00 AM – 6:00 PM | Islamabad: 10:00 AM – 6:00 PM 📞 Hotline: 051-8105008 📲 WhatsApp/Online Support: +86 19906788073 ⏱ 11:00AM-7:00PM (Sunday- Thursday) 🌐 Language Support: English & Arabic 👉 For technical support or inquiries, please contact this number via call or WhatsApp. 🌍 www.imoulife.com | ✉ service.global@imoulife.com